Cancellation Policy
Clear and fair cancellation terms for your peace of mind. Understanding our policies helps you make informed booking decisions.
Standard Cancellation Policy
5+ Days Before
Free cancellation
100% Refund
1-4 Days Before
Partial refund
50% Refund
Same Day
No refund
0% Refund
Standard Policy Details
- Cancellations must be made through the original booking platform
- Refunds are processed within 5-7 business days
- Cleaning fees are non-refundable for same-day cancellations
- Service fees may apply depending on booking platform
Refund Examples
| Scenario | Booking Total | Refund Amount | Policy Type |
|---|---|---|---|
| Cancelled 10 days before check-in | R2,400 (3 nights) | R2,400 (100% refund) | Standard Policy |
| Cancelled 3 days before check-in | R2,400 (3 nights) | R1,200 (50% refund) | Standard Policy |
| Cancelled on arrival day | R2,400 (3 nights) | R0 (No refund) | Standard Policy |
| Cancelled 2 days before (Peak Season) | R3,600 (3 nights) | R0 (No refund) | Strict Policy |
Special Circumstances
Extenuating Circumstances
- Serious illness or injury
- Flight cancellations beyond your control
- Natural disasters or severe weather
- Government travel restrictions
Documentation required for consideration
Host Cancellation
- Full refund guaranteed
- Assistance finding alternative accommodation
- Priority rebooking for future dates
- Compensation for booking inconvenience
Booking Modifications
Date Changes
- Subject to availability and rate differences
- Must be requested 48+ hours before check-in
- One free modification per booking
- Additional changes may incur R200 fee
Guest Count Changes
- Reductions: No charge, refund difference
- Increases: Subject to capacity limits
- Additional fees may apply for extra guests
- Must be confirmed before arrival
Important Notes
Processing Times
- • Credit card refunds: 5-7 business days
- • Bank transfers: 3-5 business days
- • PayPal refunds: 1-2 business days
- • Cash payments: Immediate upon cancellation
Currency & Fees
- • All amounts shown in South African Rand (ZAR)
- • Bank fees may apply for international transfers
- • Exchange rate fluctuations may affect refunds
- • Service fees vary by booking platform
Questions About Cancellations?
If you have specific accessibility needs or questions not covered in this guide, please don't hesitate to contact us immediately. Your safety and peace of mind are our top priorities.