Privacy Policy

Last updated: June 1, 2026

The Legacy Airbnb ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, book our properties, or use our services.

1. Information We Collect

We collect information that you provide directly to us, including your name, email address, phone number, billing information, and booking preferences. When you make a reservation, we also collect your stay dates, guest count, and any special requests.

Additionally, we automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referring URLs, and pages visited. We use cookies and similar tracking technologies to enhance your experience and analyze site traffic.

2. How We Use Your Information

  • Process and manage your bookings and reservations
  • Communicate with you about your stay, confirmations, and updates
  • Provide customer support and respond to your inquiries
  • Send promotional materials and special offers (with your consent)
  • Improve our website, services, and user experience
  • Comply with legal obligations and prevent fraud

3. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

4. Sharing of Information

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website, processing payments, and managing reservations. These providers are contractually bound to protect your information and use it only for the specified purposes.

We may also disclose your information if required by law, to protect our rights, or to comply with legal proceedings.

5. Cookies and Tracking

Our website uses cookies to improve your browsing experience. Cookies help us remember your preferences, understand how you use our site, and personalize content. You can manage your cookie preferences through your browser settings. Disabling cookies may affect some functionality of our website.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Request data portability in a structured format
  • Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us at privacy@thelegacyairbnb.com.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can remove it.

8. International Data Transfers

The Legacy Airbnb operates properties in multiple countries. Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated via email or a prominent notice on our website. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

The Legacy Airbnb

Email: privacy@thelegacyairbnb.com

Phone: 0824191232

Address: 30 Ukhozi Crescent, Sunnyridge Extension, East London, 5201, Eastern Cape Province, South Africa